Terms of Service

By creating an account, accessing, or using Navisa (“the Platform”), you (“Firm” or “User”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not create an account or use the Platform.

These Terms form a binding legal agreement between your firm and NovaCore Systems Inc., a company incorporated in British Columbia, Canada. We may update these Terms at any time with 30 days’ written notice to Firm administrators by email. Continued use after the effective date constitutes acceptance.

Navisa is an AI-powered case management platform for licensed immigration professionals. It provides tools for client intake, document collection and OCR extraction, eligibility analysis, cross-document consistency checking, NOC occupation matching, letter of explanation generation, IRCC form data preparation, and evidence package assembly.

Navisa is not an immigration law firm and does not provide immigration legal advice.The Platform is a professional productivity tool. All AI-generated outputs are informational aids only. Licensed professionals are solely responsible for all advice given to their clients and for all decisions made on their clients’ behalf.

The Platform is designed for and intended to be used by:

• ·Regulated Canadian Immigration Consultants (RCICs) licensed by the College of Immigration and Citizenship Consultants (CICC).
• ·Immigration lawyers and paralegals licensed by a Canadian provincial law society.
• ·Other authorized immigration representatives as defined under Canada’s Immigration and Refugee Protection Act (IRPA).

By registering, you represent that your firm holds all required licences and authorizations under applicable law. Navisa does not provide immigration advice directly to the public. Using the Platform to provide unauthorized immigration advice or to assist clients without holding a valid licence is a violation of these Terms.

The firm owner (account holder) is responsible for all activity that occurs under the firm’s account, including actions taken by invited consultants. You are responsible for:

• ·Maintaining the confidentiality of your account credentials.
• ·Ensuring that all consultants added to your firm account hold valid licences and agree to these Terms.
• ·Reviewing all AI-generated analysis and content before relying on it or communicating it to any client.
• ·Obtaining appropriate consent from your clients before uploading their personal information to the Platform.
• ·Promptly notifying us at legal@navisa.io if you become aware of any unauthorized access to your account.

Navisa charges a monthly subscription fee based on your selected plan, plus per-case overage charges for cases opened beyond the number included in your plan. Current plan pricing and overage rates are displayed at navisa.io/pricing and within the Platform.

• ·Subscriptions are billed monthly in advance via Stripe. Overage charges are billed at the time a case is created, charged to your saved payment method.
• ·A 14-day free trial is available to new accounts. No credit card is required to start a trial. Trial accounts are limited to 5 cases.
• ·All charges are in United States dollars (USD) unless otherwise stated and exclude applicable taxes.
• ·Subscription fees and overage charges are non-refundable except at our sole discretion or as required by applicable law.
• ·If a payment fails, your account will be marked past-due. Access to case creation is suspended until payment is resolved. Read access to existing cases is retained.
• ·Disputed charges must be raised within 60 days of the charge date by contacting legal@navisa.io.

Navisa uses large language models (LLMs), including Anthropic Claude, to generate eligibility analyses, letters of explanation, document summaries, form data, and other outputs. These outputs:

• ·May contain errors, omissions, or policy information that is out of date.
• ·Are not legal advice and do not constitute an opinion on the merits of any immigration application.
• ·Must be reviewed and verified by a licensed immigration professional before being communicated to any client or relied upon for any submission to IRCC.

Navisa is not responsible for immigration application outcomes, IRCC decisions, processing delays, or losses of any kind arising from reliance on AI-generated content. The Platform is a tool to assist licensed professionals, not a replacement for professional judgment.

Your clients’ data is owned by your firm. Navisa acts as a data processor on your behalf and does not claim ownership of any case data, client documents, analysis results, or generated content you create using the Platform.

By uploading content to the Platform, you grant NovaCore Systems Inc. a limited, non-exclusive licence to store, process, and transmit that content solely to provide the services described in these Terms. This licence terminates when the content is deleted or your account is terminated.

You agree to use the Platform only for lawful purposes. You must not:

• ·Use the Platform to prepare fraudulent immigration applications or to assist in misrepresentation to IRCC or any government authority.
• ·Upload data unrelated to immigration case management or use the Platform as a general document storage service.
• ·Share account credentials with individuals outside your licensed firm.
• ·Attempt to reverse-engineer, decompile, or extract data from the Platform at scale via scraping, automation, or other means.
• ·Circumvent billing controls, authentication systems, or security features.
• ·Use the AI features as a substitute for professional legal analysis without appropriate review.
• ·Resell or sublicense access to the Platform to third parties without our written consent.

Violation of these acceptable use provisions may result in immediate account suspension or termination without refund.

Either party may terminate these Terms at any time. You may cancel your subscription at any time through the billing settings in the Platform or by contacting legal@navisa.io.

Upon termination:

• ·Your access to the Platform ceases at the end of the current billing period (for subscription cancellations) or immediately (for terminations for cause).
• ·Case data will remain available for export for 30 days following account closure. After this period, all case data is permanently deleted.
• ·Provisions that by their nature should survive termination (including data ownership, limitation of liability, and governing law) remain in effect.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users — without prior notice and without refund.

We target 99.5% monthly uptime, excluding scheduled maintenance windows. We will provide at least 24 hours’ advance notice for scheduled maintenance that affects case access. The Platform is provided “as is” and we do not guarantee uninterrupted access at all times.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ·NovaCore Systems Inc.’s aggregate liability for any claim arising from or related to use of the Platform is limited to the fees paid by you in the three calendar months immediately preceding the event giving rise to the claim.
• ·We are not liable for indirect, incidental, consequential, punitive, or special damages of any kind, including lost revenue, loss of client relationships, regulatory consequences, or losses arising from immigration application outcomes or IRCC decisions.
• ·We are not liable for damages arising from your reliance on AI-generated content without appropriate professional review.

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms that cannot be resolved informally shall be submitted to binding arbitration in British Columbia, Canada, except where injunctive or emergency relief is sought, in which case either party may apply to the courts of British Columbia.

Questions about these Terms? Contact us:

• ·Email: legal@navisa.io
• ·Company: NovaCore Systems Inc.
• ·Province: British Columbia, Canada