Terms of Service

By creating an account, accessing, or using Navisa (“the Platform”), you (“Firm” or “User”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not create an account or use the Platform.

These Terms form a binding legal agreement between your firm and NovaCore Systems Inc., a company incorporated in British Columbia, Canada. We may update these Terms at any time with 30 days’ written notice to Firm administrators by email. Continued use after the effective date constitutes acceptance.

Navisa is an AI-powered case management platform for licensed immigration professionals. It provides tools for client intake, document collection and OCR extraction, eligibility analysis, cross-document consistency checking, NOC occupation matching, letter of explanation generation, IRCC form data preparation, and evidence package assembly.

Navisa is not an immigration law firm and does not provide immigration legal advice.The Platform is a professional productivity tool. All AI-generated outputs are informational aids only. Licensed professionals are solely responsible for all advice given to their clients and for all decisions made on their clients’ behalf.

The Platform is designed for and intended to be used by:

• ·Regulated Canadian Immigration Consultants (RCICs) licensed by the College of Immigration and Citizenship Consultants (CICC).
• ·Immigration lawyers and paralegals licensed by a Canadian provincial law society.
• ·Other authorized immigration representatives as defined under Canada’s Immigration and Refugee Protection Act (IRPA).

By registering, you represent that your firm holds all required licences and authorizations under applicable law. The Platform does not provide immigration advice; it is a productivity tool for the licensed professionals who do. Using the Platform to provide unauthorized immigration advice or to assist clients without holding a valid licence is a violation of these Terms.

NovaCore also offers Navisa Prep, a separate document preparation and organization product for individuals preparing their own applications. Navisa Prep presents general information only and does not provide advice or representation. Individuals using Navisa Prep are governed by the Navisa Prep Terms of Use, not by these Terms.

The firm owner (account holder) is responsible for all activity that occurs under the firm’s account, including actions taken by invited consultants. You are responsible for:

• ·Maintaining the confidentiality of your account credentials.
• ·Ensuring that all consultants added to your firm account hold valid licences and agree to these Terms.
• ·Reviewing all AI-generated analysis and content before relying on it or communicating it to any client.
• ·Obtaining appropriate consent from your clients before uploading their personal information to the Platform.
• ·Promptly notifying us at legal@navisa.io if you become aware of any unauthorized access to your account.

Navisa uses a hybrid pricing model: a recurring base subscription (billed monthly or annually, and including unlimited seats for consultants in your firm), plus a per-case fee that is charged immediately and automatically to your saved payment method when a case is activated.By accepting these Terms, you authorize Navisa to charge the applicable per-case fee to your saved card at activation, after the in-app activation confirmation.

The per-case fee depends on your region, which is determined by the country that issued your payment card and is shown on your billing page within the Platform. Current per-case fees are:

• ·Canada: CA$29 per case activated.
• ·Standard regions: US$21 per case activated.
• ·Lower-income regions: US$16 per case activated.

• ·The base subscription is billed in advance via Stripe on a monthly or annual cycle, depending on the plan you select.
• ·A 7-day free trial is available to new accounts. No credit card is required to start a trial. Trial accounts include 1 case, which is free of any per-case fee and is never retroactively billed. To continue after the trial, you must add a card and start a paid subscription.
• ·The per-case fee applies only to active cases. Closed or archived files are never re-charged. Activating a case is the billable event; viewing, editing, or completing work on an existing active case incurs no additional per-case fee.
• ·If the per-case charge is declined, the case is not activated. You may update your payment method and try again.
• ·Per-case fees are non-refundable once the case is activated, except as required by applicable law. Base subscription fees are non-refundable except at our sole discretion or as required by applicable law.
• ·If a base subscription payment fails, your account will be marked past-due. Access to case creation is suspended until payment is resolved. Read access to existing cases is retained.
• ·Per-case fees and base subscription amounts exclude applicable taxes, which may be added at checkout or at the time of charge.

Prepaid case packs. You may purchase prepaid case packs at a volume discount. When you have available pack credits, those credits are drawn down first — one credit per case activated — before any per-case fee is charged to your card. Case pack credits are valid for 18 months from the date of your most recent pack purchase, after which any remaining credits expire.

If you have any concern about a charge, you agree to first raise it with us by contacting legal@navisa.iowithin 60 days of the charge date, before initiating any payment dispute or chargeback with your card issuer. We will review and respond to billing concerns in good faith.

Per-case fees are authorized in advance by you — both through these Terms and during registration — and the corresponding service (creation of the case and its associated case file) is delivered to you immediately upon creation. Because each per-case charge is pre-authorized and the service is rendered at once, you agree to waive the right to initiate a chargeback of a per-case fee on the basis that the charge was unauthorized, unrecognized, or unexpected. This waiver does not apply to charges resulting from fraud or unauthorized use of your payment method by a third party.

Initiating a chargeback in breach of this section is a material breach of these Terms. In that event, you remain liable for the disputed amount together with any chargeback, processing, or administrative fees charged to us by our payment processor, and we may suspend or terminate your account.

Navisa uses large language models (LLMs), including Anthropic Claude, to generate eligibility analyses, letters of explanation, document summaries, form data, and other outputs. These outputs:

• ·May contain errors, omissions, or policy information that is out of date.
• ·Are not legal advice and do not constitute an opinion on the merits of any immigration application.
• ·Must be reviewed and verified by a licensed immigration professional before being communicated to any client or relied upon for any submission to IRCC.

Navisa is not responsible for immigration application outcomes, IRCC decisions, processing delays, or losses of any kind arising from reliance on AI-generated content. The Platform is a tool to assist licensed professionals, not a replacement for professional judgment.

Your clients’ data is owned by your firm. Navisa acts as a data processor on your behalf and does not claim ownership of any case data, client documents, analysis results, or generated content you create using the Platform.

By uploading content to the Platform, you grant NovaCore Systems Inc. a limited, non-exclusive licence to store, process, and transmit that content solely to provide the services described in these Terms. This licence terminates when the content is deleted or your account is terminated.

To preserve the integrity of each case file and to ensure billing reflects genuine, distinct cases, certain core client data becomes lockedonce a case progresses. Specifically, a client’s identifying details (such as legal name and date of birth) lock as soon as any of the following occurs: client intake is completed, documents are uploaded to the case, or an eligibility analysis has been run.

• ·After lock, minor corrections (for example, fixing a typo in a name or date of birth) require a stated reason and are recorded in the case activity log for audit purposes.
• ·A substantively different client cannot replace the client on a locked case. Working on a different client requires creating a new case, which incurs the applicable per-case fee.
• ·Repurposing a paid case to a different client in order to avoid the per-case fee is prohibited, and is a violation of these Terms (see Acceptable Use).

You agree to use the Platform only for lawful purposes. You must not:

• ·Use the Platform to prepare fraudulent immigration applications or to assist in misrepresentation to IRCC or any government authority.
• ·Upload data unrelated to immigration case management or use the Platform as a general document storage service.
• ·Share account credentials with individuals outside your licensed firm.
• ·Attempt to reverse-engineer, decompile, or extract data from the Platform at scale via scraping, automation, or other means.
• ·Circumvent billing controls, authentication systems, or security features — including repurposing a paid case to a different client to avoid the per-case fee (see Case Data Finality).
• ·Use the AI features as a substitute for professional legal analysis without appropriate review.
• ·Resell or sublicense access to the Platform to third parties without our written consent.

Violation of these acceptable use provisions may result in immediate account suspension or termination without refund.

Either party may terminate these Terms at any time. You may cancel your subscription at any time through the billing settings in the Platform or by contacting legal@navisa.io.

Upon termination:

• ·Your access to the Platform ceases at the end of the current billing period (for subscription cancellations) or immediately (for terminations for cause).
• ·Case data will remain available for export for 30 days following account closure. After this period, all case data is permanently deleted.
• ·Provisions that by their nature should survive termination (including data ownership, limitation of liability, and governing law) remain in effect.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users — without prior notice and without refund.

We target 99.5% monthly uptime, excluding scheduled maintenance windows. We will provide at least 24 hours’ advance notice for scheduled maintenance that affects case access. The Platform is provided “as is” and we do not guarantee uninterrupted access at all times.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ·NovaCore Systems Inc.’s aggregate liability for any claim arising from or related to use of the Platform is limited to the fees paid by you in the three calendar months immediately preceding the event giving rise to the claim.
• ·We are not liable for indirect, incidental, consequential, punitive, or special damages of any kind, including lost revenue, loss of client relationships, regulatory consequences, or losses arising from immigration application outcomes or IRCC decisions.
• ·We are not liable for damages arising from your reliance on AI-generated content without appropriate professional review.

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms that cannot be resolved informally shall be submitted to binding arbitration in British Columbia, Canada, except where injunctive or emergency relief is sought, in which case either party may apply to the courts of British Columbia.

Questions about these Terms? Contact us:

• ·Email: legal@navisa.io
• ·Company: NovaCore Systems Inc.
• ·Province: British Columbia, Canada